About us

About Us

Our store aims to offer you the most pleasant shopping experience. We sell the finest merchandise in our branch at prices you won’t find anywhere else, and – most important – we value our customers. Our goal is to meet YOUR requirements through our commitment to the quality of our products and customer service.

Return policies:

This applies to handbags and purses, regardless of reason: All sales are final. We only accept returns if there is a defect due to the manufacturing process. Any discrepancy in the order received must be reported via Email within 24 hours upon receipt of the goods. All items must be returned in the EXACT manner they were received, e.g. with cards and dust bags. Shipping and Handling is NOT refundable.

Returns are not accepted for Real Breast Breast Forms because it is custom made per order.

Customers must contact us within 48 hours of receiving the product to notify us. All returns must have an RMA number.  Returns without a RMA number will not be accepted. We will not accept returns for  items that are not defective. If you receive a defective product we will gladly replace it within 30 days of sale.  Return shipping is at the buyers expense. 20% restocking fee applies for returns.

Customs and Brokerage Fees:
Customs departments of other countries may charge extra fees or tarriffs for international shipments. Such fees are variable and you should contact your country’s customs department to see if you will need to pay any additional fees to claim your shipment. Because such fees are very variable our store will not calculate or include these fees in your total. The receiver will be responsible for any of these types of fees and charges.
Alternative for international orders to save on shipping is to obtain a United States address through a shipping forwarder. For more information contact us or visit our website www.julieannsboutique.com.

 

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