FAQ

Frequently Asked Questions

 

Is there a minimum order?

No.

Do you do backorders?
We do not do backorders. If an item is out of stock, you will receive a full refund.

Do you have a newsletter to subscribe to?
Yes, you may sign up to receive our newsletter at our website www.julieannsboutique.com

What payment methods are accepted?
We accept Paypal,

What is your return policy?
We have a 14 day return policy. It is highly recommended to inspect your package once you receive it. We will not accept returns after 14 days. If you receive a product that is defective, we require that you submit pictures as proof within the first 3 days of receiving the product.

We accept returns for unused products with tags/labels intact in BRAND NEW CONDITION. Buyers must request for an RMA number and return instructions within 48 hours of receiving the product. Returns without an RMA number will not be accepted. Returns are based on the manufacturers policies. All returns are subject to a refund minus 25% restocking fee and shipping cost. We will not accept returns for products that are broken by the customer.

Are returns accepted for custom made products?
No, returns are not accepted because the product is specially made for you.

What shipping methods do you use?
We ship using UPS Ground, USPS, OR FEDEX. Please use the shipping calculator for your shipping costs. International customers must email [email protected] for shipping quotes. Shipping costs can be substantially higher. We do offer an alternative option. International customers may obtain a United States shipping address through a shipping forwarder that we have partnered with. This may save you money on the cost of shipping. If you are interested please contact us for instructions about how to sign up.

How can we be contacted?
All inquiries can be sent to [email protected] or [email protected]

How fast are orders processed?
We process orders as soon a payment is received within 24 hours.

How fast are orders shipped?
Orders are shipped within 3 to 5 days. We will email you a tracking number once we receive it. Custom made products may take up to 2 business weeks to be processed and shipped.